Effective Date: February 18, 2025
Last Updated: February 18, 2025
Thank you for shopping with SmartphoneEssentials.com! We value your satisfaction and want to ensure a smooth shopping experience. Please review our Refunds and Returns Policy carefully before making a purchase.
1. Returns Eligibility
We accept returns within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as received.
All accessories, manuals, and original components must be included.
A valid proof of purchase (order number or receipt) is required.
Certain products, such as final sale items, gift cards, and opened hygiene-related accessories, are not eligible for return.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer support at [email protected] with your order number, reason for return, and supporting photos (if applicable).
Our team will review your request and provide return instructions, including the return shipping address.
Ship the item back to us at your own expense, unless the return is due to a defective or incorrect product sent by us.
Once we receive and inspect the returned item, we will process your refund or replacement within 5-7 business days.
3. Refunds Process
Approved refunds will be processed back to your original payment method.
Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
If the return is due to our error (e.g., defective, incorrect, or damaged item), we will cover the return shipping costs.
If the return is due to a change of mind, the customer is responsible for the return shipping fee.
A restocking fee of 10% may apply for opened or non-defective returned items.
4. Exchanges
We offer exchanges for defective or damaged items. If you need an exchange, contact us at [email protected] within 30 days of delivery. We will provide further instructions on the exchange process.
5. Non-Returnable Items
The following items cannot be returned:
Gift cards
Used or damaged products due to customer handling
Items marked as “Final Sale”
Opened hygiene-related accessories (e.g., screen protectors, cleaning kits, earphones, etc.)
6. Order Cancellations
Orders can be canceled within 24 hours of purchase if they have not been shipped.
If the order has already been shipped, it must go through the standard return process.
7. Contact Information
For any questions or concerns regarding our Refunds and Returns Policy, please contact us:
Business Name: First Page Merchant
Website: SmartphoneEssentials.com
Email: [email protected]
Business Address: 11311 26th Ave South, Seattle, WA 98168
We appreciate your business and strive to provide the best shopping experience. Thank you for choosing SmartphoneEssentials.com!